Name: Baby Dove
SKU: BD-H2T-RM-400ML
Availability: InStock

Description

Baby Dove Sensitive Skin Care Head to Toe Wash – Rich Moisture

Gently cleanse your baby’s delicate skin with Baby Dove Sensitive Skin Care Head to Toe Wash. Specially formulated for sensitive baby skin, this rich moisture wash hydrates as it cleanses, leaving the skin soft, smooth, and nourished.

Key Features:

Suitable for newborns and infants
Hypoallergenic and pH-neutral
With 100% skin-natural nutrients
No artificial colourants or sulphate SLES
Dermatologist and pediatrician tested
Mild, tear-free formula

Volume: 400 ml (approx.)
Usage: Ideal for daily use during bath time for hair and body.
Directions: Pump a small amount into hands, lather gently onto baby’s hair and skin, then rinse thoroughly.

Additional information

Weight	400 kg
color	Blue

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Shipping Policy

Goal: Ensure fast, reliable, and transparent delivery of essential skin care and safety products.

1. Processing Time

All orders are processed and shipped from our facility within 1-2 business days (Monday through Friday, excluding public holidays).
Orders placed after 12:00 PM local time will begin processing the following business day.

2. Shipping Rates & Methods

Shipping rates are calculated at checkout based on the total weight of your order and your destination.
Standard Shipping: [E.g., 3-7 business days]
Express Shipping: [E.g., 1-2 business days]
Free Shipping Offer: We offer complimentary Standard Shipping on all orders over Kes 5,000.

3. Order Tracking

Once your order ships, you will receive an email notification containing your tracking number(s).
Please allow up to 24 hours for the tracking information to update in the carrier\'s system.

Refund Policy

Goal: Prioritize customer safety and hygiene for medical and personal care products while offering fair resolution for defective goods.

1. General Return Requirements

You have 30 days from the date of delivery to initiate a return.
Returned items must be unused, unopened, and in their original, resellable packaging.

2. Non-Returnable Items (Health & Hygiene)

For safety and hygiene reasons, the following items are considered Final Sale and cannot be returned or exchanged unless they arrive defective or damaged:

Opened Personal Care Items (e.g., creams, oils, bar soaps, lotions).
Opened Medical/Safety Devices (e.g., Medical Alert Bracelets, if protective packaging is opened).

3. Initiating a Return

To start a return, please contact our Customer Support team at [Insert Email Address] with your Order Number and a detailed reason for the return.
The customer is responsible for the cost of return shipping for non-defective items. Shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Cancellation / Return / Exchange Policy

1. Order Cancellation

An order may be cancelled for a full refund only if it has not yet been processed or shipped (usually within 1 hour of placing the order).
If your order has already shipped, you must follow the standard return process (Section 3 above).

2. Exchanges (Damaged or Defective Items)

We only replace items that are defective or damaged upon arrival.
If you receive a damaged product, you must notify us within 48 hours of delivery. Please provide photos of the damaged item and the packaging.
We will cover all shipping costs necessary to exchange a verified defective or damaged product.

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Baby Dove

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Additional information

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