Name: OatVeen Eczema Moisturizing Cream
SKU: OAT-CRM-400ML
Availability: InStock

Description

The OatVeen Eczema Moisturizing Cream is a specialized, intensive formula for the daily management of eczema, dermatitis, and very dry, irritated skin. It is enriched with a high concentration of active ingredients, including Colloidal Oatmeal (for soothing and anti-inflammation), Ceramides (to replenish the skin barrier), and Niacinamide (Vitamin B3). The cream is formulated to enhance repair, provide deep, long-lasting hydration, and restore the skin’s protective layer. Its non-greasy formula is safe for use on adults and children and helps to reduce the itching and discomfort associated with flare-ups.

Additional information

Weight	400 kg
Dimensions	18.5 × 8 × 5 cm

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Shipping Policy

Goal: Ensure fast, reliable, and transparent delivery of essential skin care and safety products.

1. Processing Time

All orders are processed and shipped from our facility within 1-2 business days (Monday through Friday, excluding public holidays).
Orders placed after 12:00 PM local time will begin processing the following business day.

2. Shipping Rates & Methods

Shipping rates are calculated at checkout based on the total weight of your order and your destination.
Standard Shipping: [E.g., 3-7 business days]
Express Shipping: [E.g., 1-2 business days]
Free Shipping Offer: We offer complimentary Standard Shipping on all orders over Kes 5,000.

3. Order Tracking

Once your order ships, you will receive an email notification containing your tracking number(s).
Please allow up to 24 hours for the tracking information to update in the carrier\'s system.

Refund Policy

Goal: Prioritize customer safety and hygiene for medical and personal care products while offering fair resolution for defective goods.

1. General Return Requirements

You have 30 days from the date of delivery to initiate a return.
Returned items must be unused, unopened, and in their original, resellable packaging.

2. Non-Returnable Items (Health & Hygiene)

For safety and hygiene reasons, the following items are considered Final Sale and cannot be returned or exchanged unless they arrive defective or damaged:

Opened Personal Care Items (e.g., creams, oils, bar soaps, lotions).
Opened Medical/Safety Devices (e.g., Medical Alert Bracelets, if protective packaging is opened).

3. Initiating a Return

To start a return, please contact our Customer Support team at [Insert Email Address] with your Order Number and a detailed reason for the return.
The customer is responsible for the cost of return shipping for non-defective items. Shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Cancellation / Return / Exchange Policy

1. Order Cancellation

An order may be cancelled for a full refund only if it has not yet been processed or shipped (usually within 1 hour of placing the order).
If your order has already shipped, you must follow the standard return process (Section 3 above).

2. Exchanges (Damaged or Defective Items)

We only replace items that are defective or damaged upon arrival.
If you receive a damaged product, you must notify us within 48 hours of delivery. Please provide photos of the damaged item and the packaging.
We will cover all shipping costs necessary to exchange a verified defective or damaged product.

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OatVeen Eczema Moisturizing Cream

Description

Additional information

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